Better Homes, Better Futures

About Access Community Housing


Access Community Housing Company (ACHC) began operations in 1991 and is a not-for-profit company limited by guarantee. Today ACHC has a portfolio of approximately 570, approximately 70% of these properties being owned by the Queensland State Government, approximately 20% privately owned and the remaining properties are owned by Cairns Regional Council and Boulders Court Housing Company. Both the local government and Boulders Court Housing properties are in the process of being transferred to ACHC, as they did not seek registration under the National Regulatory System (NRS). ACHC is a Tier 2 provider under the NRS. ACHC operates a number of housing programs, including Long term housing, Community Rent Scheme (CRS) (transitional housing) and CMSU (Community Managed Studio Units). At any time there are approximately 1250 people living in ACHC properties.

Partnerships with State Government Departments particularly the Department of Housing and Public Works (DHPW), support and community services and organisations, real estate agents, property owners and contractors are essential to our ability to prioritise the needs of our tenants and to respond in a caring and timely manner. Events such as NAIDOC week, International Tenants’ Day and Homelessness Week are events that are on our calendar each year and in 2017 ACHC launched its Reconciliation Action Plan to respond to the significant proportion of our tenants who are First Nations peoples. Our commitment to responding and supporting the diversity of tenants in culturally appropriate and respectful ways is at the basis of all interactions and actions. Our annual tenant survey continues to provide opportunity for feedback and for our tenants to have a voice about the services we provide.

The board of ACHC is a group of committed business and community members who oversee the governance and adherence to compliance for the company, along with providing expertise in a range of fields via sub committees of the board. These consist of the Finance and Risk Management Committee, the Building and Development Committee and the Reconciliation Action Plan Working Group.

Our Vision: To grow the stock of housing and build support systems for tenants in the Cairns community.
Our Motto: Better Homes, Better Futures
Our Purpose: To improve people’s lives through the provision of housing and the assistance to sustain tenancies.

ACHC provides affordable accommodation to families, individuals and seniors (aged over 55) who are already on the DHPW register of need. We are passionate about our role in the community and fulfilling the service obligations and Client Service Charter of our company.

ACHC currently oversees over 1,100 tenants in 570 properties across Cairns and Far North Queensland, from Port Douglas to Babinda. We have four fundamental values that drive us in our pursuit of professional and community fulfilment.

Access Community Housing Company Values

Our values are the foundation of our work and influence every decision and action we take.

Respectful We foster an environment of mutual respect, empathy and compassion for tenants, staff and all partners
Value People and Diversity We are a people-focussed organisation seeking to understand, value and respond to peoples’ diverse needs in culturally appropriate and sensitive ways
Accountable We are committed to honouring our promises and being responsible for our actions and behaviours
Fair and Just We will uphold high standards of fairness and integrity and deliver services that are inclusive and considerate of individual needs. We take responsibility for our decisions and actions and do what we say we will do
Flexible and Agile We manage change through adapting and innovating our practices to accommodate the diversity of needs and the unexpected requirements of our business

ACHC Strategic Focus

  1. Delivering Quality Housing Services
  2. Growing our Portfolio
  3. Effective Governance and Business Management
  4. Strengthening People and Culture
  5. Efficiency through agile systems and processes

ACHC work tirelessly to increase the supply of potential housing for our new and existing clients. This is achieved by working with landlords, community leaders, peer organisations and government agencies.

The ACHC head office is based in Cairns but we liaise with internal and external clients and stakeholders across the Far North Queensland region.

For more information on Access Community Housing Company please contact us on admin@achc.org.au or phone (07) 4031 6702.

The Access Community Housing Strategic Plan 2018-2022 is available for download (PDF 2.22Mb).  Click Here.

Reconciliation Action Plan

Access Community Housing Company (ACHC) acknowledges the First Nations peoples of this land and its surrounding waters. We recognise, respect and celebrate their cultural distinctions and value their rich and positive contribution to our broader society.

Download your copy of the Reconciliation Action Plan (PDF format 3.04Mb).

Year in Review

Download the Year in Review.

Year in Review 2017

Year in Review 2016

Year in Review 2015

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