Better Homes, Better Futures


Access Community Housing Company (ACHC) is dedicated to delivering on its motto of ‘Better Homes, Better Futures’ for our clients and the Cairns and Far North Queensland community. To achieve success we rely on our professional, dedicated and skilled team of employees.

ACHC is committed to providing its team members with a progressive workplace which challenges and motivates them, delivering job satisfaction and enjoyment, with assistance and progression opportunities. ACHC is committed to developing the skills and knowledge of its staff and providing training to ensure everyone is equipped to deal with the future demands of the social housing sector.

Most employees, including Tenancy Officers, Property Officers, Support Officers, Administration staff and casual staff are paid in accordance with the Social and Community, Home Care and Disability Services award. Senior Managers are on individual agreements. All staff are eligible for generous salary sacrifice provisions and have access to an employee assistance program.

Access Community Housing Company – Vacancies

Housing Support Officer

We are seeking applications for a Housing Support Officer role which is full time role relevant to the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) award.

The purpose of the Housing Support Officer position is to provide high quality administrative and support services to the Housing team.

Selection Criteria

  • A detailed response to the below selection criteria should be included with your application
  • Provide details of recognised qualifications in Housing or Community Services or relevant related area
  • Detail your experience working in residential tenancy and property management
  • Summarise your knowledge of the Residential Tenancy Act 2010 and relevant legislation
  • Experience working with individuals and families who identify as Aboriginal and Torres Strait Islander as well as with other culturally diverse communities
  • Demonstrate your strong understanding and proven ability to engage with and work with the local vulnerable community members
  • Provide examples of well-developed written & verbal communications skills
  • Excellent interpersonal skills, including the ability to manage conflict and deal with difficult situations across a diverse client group
  • Highly organised with the ability to prioritise and manage multiple tasks simultaneously
  • Detail your computer skills including Microsoft products (Office, Excel, Outlook etc.) and any industry specific information management systems and databases
  • Current Queensland Drivers Licence

This is a full-time position working 38 hours per week. Working days will generally be Monday to Friday between the hours of 8.00am and 5.00 pm.

Salary packaging a tax-free amount is available to all ACHC employees (currently $15,899 per annum). The amount available for salary packaging will be subject to Commonwealth legislation as it applies from time to time.

Employer superannuation contribution is paid at 9.5%. Other conditions are as per ACHC’s industrial agreement. Applicants must have the right to work in Australia and hold or obtain a Working with Children Check and will need to complete relevant police checks.Positions will be posted here when they become available.

Interested to start your new journey with us?

Download the Position Description – Housing Support Officer (PDF, 201KB)

How to Apply

Email your application to

All of the following are required for your application to be considered:

  • A cover letter outlining your experience and why you believe to would best suit the role and responsibilities required in this position (no more than 2 pages)
  • Your resumé or CV

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