Better Homes, Better Futures

Current Tenants

Access Community Housing Company (ACHC) provides secure, affordable housing to over 1,100 tenants across the Cairns and Far North Queensland region. We’re passionate about our role in the community and are committed to fulfilling the obligations and requirements of our Client Service Charter.

As a current ACHC tenant, you are already aware of the many benefits of our services and community housing programs. This page of the website is designed to provide you with easy access to some of our ‘frequently asked’ tenant questions. If you cannot see what you are looking for here, then don’t hesitate to contact us in the office on (07) 4031 6702 or

COVID-19 Information

Our office is open, but we are observing strict COVID-19 safety measures.

  • All staff and visitors are required to keep at lease 1.5 metres away from other people at all times.
  • Please do not attend our office if you are unwell or if you have cold or flu symptoms.  Call us instead on 07 4031 6702.
  • Use the hand sanitiser provided when you arrive and when you leave.
  • Avoid shaking hands.
  • Sneeze or cough into your elbow or use a tissue.
  • We recommend you bring your own pen if you are completing documents, but this is not mandatory.
  • You are welcome to attend our office if required, but if you business can be conducted by telephone, please call 07 4031 6702 instead.  You can also email us at

Click here for Covid-19 information

2020 Tenant Survey

Have your say.  Complete the 2020 Tenant Survey now for your chance to win a $50 voucher!  Survey closes on 4th September 2020.

Office Location

In November 2014 Access Community Housing Company moved offices and we are now located at 5 Anderson Street, Manunda. All other contact details remain the same.

Rent and Payments

Weekly or fortnightly rent must be paid on time. You can pay your rent by direct debit, internet banking or cash at the bank. However, if you receive a Centrelink payment, the most convenient way to pay is using Centrepay – please talk to your Housing Manager for details.

You can now also pay your rent at the Access Community Housing Company office via EFTPOS.  Please note that cash is not accepted at the office.  Cash payments must be made at the bank.

Emergency Repairs – Out of Hours

If you have an emergency plumbing or electrical problem, and require a contractor please call 1300 782 586. Please ensure you have this number and ONLY use if you have a problem that is dangerous, a threat to your health or may cause substantial property damage. When you call the 1300 782 586 you can select option 1 for an electrician, option 2 for a plumber or option 3 if you have a broken window or damaged door that has made your property unsecure.  If you have locked yourself out of your property outside of office hours, please contact a local locksmith.  During office hours please continue to contact our office on (07) 4031 6702 or email so your Property Officer can arrange for the repairs or maintenance to be done. Routine Repair and Maintenance information is also available on this site.

Rights and Responsibilities

Access Community Housing Company operates under a strict Client Service Charter. In conjunction with this our tenants have a right to: be treated fairly and with respect; not be discriminated against; be provided with accurate advice and information; have their privacy respected and their information kept confidential; have information and services provided in a prompt, courteous and efficient manner; be provided with all information and resources necessary to fulfil their obligations to ACHC as a tenant.

Tenant Responsibilities

How can Tenants help us to provide the best housing services?

  • Always treat staff, contractors and support workers with respect, honesty and fairness
  • Show respect for neighbours and other tenants
  • Tell us when there is a problem or something is damaged, broken or not working
  • Treat the property with care and consideration
  • Provide us with correct information and let us know when your circumstances change
  • Allow reasonable access to your home for staff and contractors when inspections or maintenance is scheduled
  • Abide by your tenancy agreement and Housing Manager in the first instance to resolve issues
  • Provide us with feedback, so we can continue to improve our services to meet your needs

If you have any queries or would like more information in regards to your rights and responsibilities as an ACHC tenant, please contact the office or your Housing Manager.

Tenant Incentive Program (TIP)

TIP is an initiative that Access Community Housing has introduced to acknowledge and reward our tenants.

Eligibility for Tenant Incentive Program:

  • bond is paid full
  • rent is up to date or in advance
  • no outstanding repairs or maintenance debts
  • home is maintained to a good standard
  • rights and responsibilities as per your lease agreement are kept

How do I participate?

  • Staff at Access Housing are able to nominate a tenancy online via our website
  • Tenants are able to nominate themselves either online via the website or by filling out a form at the office
  • Support services are able to nominate tenants either online via the website or by filling out a form at the office

We will review all the nominations on a quarterly basis and we will award a $50 and a $20 Woolworths voucher to two households based on their eligibility to the criteria above. This will be done February, May, August and November.

Download the TIP form here.

Behaviour and Neighbour Disputes

Access Community Housing Company is the landlord for all current tenants. We expect our tenants to live in their premises in a way that is respectful to the property, its neighbours and the community. In conjunction with this, we expect tenants to be responsible for the property and the actions of any household member or visitor to the property. ACHC will work with you to assist in the resolution of any neighbour disputes. Please talk to your Housing Manager for more information in regards to this.

Change of Circumstances

As a current tenant of ACHC you need to keep us informed of any change of circumstances which may impact on your community housing arrangement. This includes, but is not limited to change in income or the number of people living at the property. Advice of change of circumstances must be provided to ACHC within 28 days of it taking place. Failure to do so could be breaching your tenant requirements. Change of circumstances information can be provided to your Housing Manager or direct to ACHC on phone (07) 4031 6702 or


View our Privacy Statement.

Complaints Resolution Policy

View our Complaints Resolution Policy

Contact information and links for the Department of Housing and Public Works and for the Queensland Ombudsman can be found on our Resources page.


For more information, please don’t hesitate to contact Access Community Housing Company today.

© Access Community Housing 2021 | Website design and development RJ New Designs.