Better Homes, Better Futures


Access Community Housing Company is pleased to provide tenants with a range of resources, information and links that we hope you will find useful. Please see below. If you would like to see additional forms / links / material added to this page, or are having trouble accessing any of these forms, please contact head office on phone (07) 4031 6702 or

Downloadable Resources

  • Ergon Energy Customer Assist Program [pdf]
  • RTA Pocket Guide [pdf]

Useful Links and Contacts

  • RTA (Rental Tennancies Authrority)
  • Tenants Queensland Inc.
  • Department of Housing and Public Works
    Cairns Queensland Government Service Centre
    William McCormack Place
    Ground Floor 5B Sheridan Street
    Cairns QLD 4870
    Telephone 13 QGOV (13 74 68) Fax (07) 4048 9977
  • Queensland Ombudsman
  • Cairns Homelessness Services Hub
    149-153 Bunda St (behind Cairns Central)
    Cairns QLD 4870
    Telephone (07) 4046 8050
  • SHAC Cairns
    3 Brisbane St
    Parramatta Park QLD 4870
    Telephone (07) 4080 7400
  • Centrelink
    23 Aplin St
    Cairns QLD 4870
    Telephone 1800 050 004

Electricity and gas rebates

Queensland pensioners and seniors may be eligible for:

  • the Electricity Rebate—$329.96 per year (GST inclusive)
  • the Reticulated Natural Gas Rebate—$69.73 per year (GST inclusive).

Please note, all rebates are GST inclusive. Rebates for eligible card holders may appear as GST exclusive on bills.

From 1 April 2017, Commonwealth Health Care Card holders and asylum seekers will be able to apply for the Electricity Rebate through their retailer. Eligible customers will receive payments back-dated to 1 January 2017. Contact 13 QGOV (13 74 68) for more information.


Rebates are available to people who hold any of the below:

  • Pensioner Concession Card
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Queensland Seniors Card

For more information regarding Access Community Housing Company or your tenancy, please contact us on or phone (07) 4031 6702.

© Access Community Housing 2021 | Website design and development RJ New Designs.