Opportunities

Technology and Business Systems Lead

Technology that works. Systems that improve how we work. A role where you can make both happen.

Access Community Housing Company is seeking a hands-on technology generalist with strong business improvement capability to join our operational leadership group.

ACHC is a not-for-profit community housing provider delivering social housing across Far North Queensland. We work with government, community organisations and delivery partners to provide safe, stable housing and create positive outcomes for tenants and communities.

Reporting to the Chief Financial Officer, the Technology and Business Systems Lead will be ACHC’s internal operational leader for technology, information and business systems. The role will work across the organisation to keep our technology environment secure and reliable, coordinate external providers, improve systems and reporting, and turn identified business problems into practical solutions.

Why this role matters

Reliable technology, good information and effective business systems make it easier for our teams to deliver quality housing services.

This is not a role focused solely on managing providers, writing strategies or responding to support tickets. You might be resolving a practical technology issue in the morning, working with a team to improve a business process in the afternoon, and planning a system upgrade or reporting solution the next day.

You will have the opportunity to understand how ACHC works, identify where technology can make a genuine difference, and take approved improvements from initial investigation through to implementation.

What you will be doing

You will:

• act as ACHC’s internal operational lead for day-to-day technology services, working closely with our external IT provider and system vendors
• provide practical technology support and administration, while ensuring complex or specialist issues are effectively escalated and resolved
• administer and improve ACHC’s business systems, Microsoft environment, user access, devices and technology assets
• work with teams across ACHC to investigate process and system issues, assess options and implement practical solutions
• support organisational and regulatory reporting through data analysis, SQL reports and other reporting tools
• monitor data quality and work with operational teams to identify and address recurring or systemic issues
• strengthen cyber security, privacy, access management, business continuity and information-management controls
• lead or coordinate technology, systems, automation and workflow-improvement projects
• develop clear system documentation, user guidance and training to help staff use technology confidently
• maintain a practical technology roadmap and provide advice to the CFO on risks, priorities, lifecycle requirements and future needs.

What we are looking for

We are looking for a strong technology generalist with business improvement capability.

You will be technically capable, but also able to communicate clearly with people who have different levels of technical confidence.

You will be curious about how work gets done, why systems do not always support it, and what a practical improvement might look like.

You will be comfortable rolling up your sleeves and resolving issues directly, while also knowing when to involve an external provider or specialist.

You will be able to move from investigation and analysis through to implementation, testing, documentation, training and review.

You will bring sound judgement, initiative and the ability to work through problems that may not initially have a clear answer.

Experience in the following areas would be highly regarded:

• technology infrastructure and day-to-day operations
• Microsoft 365 environments
• identity and access management
• devices and technology assets
• business systems and process improvement
• data, reporting and databases
• cyber security and privacy
• project and change delivery
• external IT providers and software vendors.

Experience using SQL to develop or maintain reports would be highly regarded. Experience in community housing, human services, the not-for-profit sector or another regulated environment would also be advantageous, but is not essential.

Relevant qualifications in information technology, business systems, information management or a related discipline are desirable. Substantial relevant experience will also be considered.

Why join ACHC?

Meaningful work
Support an organisation delivering safe and stable housing across Far North Queensland.

Competitive salary
SCHADS Award Level 6, with salary determined according to experience and capability.

Salary packaging
Access not-for-profit salary-packaging benefits.

Professional growth
Work across a broad technology environment with genuine scope to influence how ACHC operates.

Supportive culture
Join a practical, collaborative team where ideas and initiative are valued.

Varied work
Balance hands-on technology, systems improvement, data, projects and longer-term planning.

Employee Assistance Program
Confidential support for employees and their families.

Position details

Employment type: Full-time permanent
Location: Cairns
Classification: SCHADS Award Level 6
Reports to: Chief Financial Officer

Learn more

Please review the full Position Description before applying:

[Download the Position Description]

Apply

Applications must be submitted through Seek.

[Apply through Seek]

Please submit:

• your current resume
• a short cover letter of no more than one page explaining how your skills and experience align with the role.

Applications will remain open until the position is filled. We encourage interested candidates to apply early, as applications will be reviewed as they are received.

Contact: Aidan Lang
Email: aidan.lang@achc.org.au

Appointment is subject to a satisfactory National Police Check and the holding and ongoing maintenance of a Blue Card and current Queensland Driver Licence, in accordance with ACHC policy and legislative requirements.

Access Community Housing Company is committed to a respectful, inclusive and culturally safe workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.