Accessing the Tenant Portal

Did you know you can access important tenancy information online at your convenience? Check your paid-to dates, lodge maintenance requests, and view or manage your tenancy details — all in one place. It’s quick, easy, and available 24/7.

If you haven’t used the Tenant Portal before, or wish to log in, use this link: https://tenant.basixcloud.com and follow the prompts. Please ensure you use the same email and personal details that ACHC has on file.

If you have questions, please follow this guide: Tenant Portal Quick Guide. It contains the step-by-step instructions.

Still having trouble? Please call our customer service team on 07 4031 6702.

The Cairns Homelessness Awareness Raising Event (CHARE) is held every year during Homelessness Week. It’s organised by a subcommittee of the Cairns Housing and Homelessness Network (CHHN) – a group of local organisations working together to tackle housing and homelessness issues in our region.

This year’s event will take place on Thursday 7 August 2025 at the Cairns Esplanade.

Come along and be part of a powerful community gathering featuring:

• A short film sharing real stories from people with lived experience of homelessness
• Interactive displays raising awareness of the housing crisis, rental affordability, and couch surfing
• Free food and drinks
• Inspiring guest speakers

CHARE aims to challenge negative stereotypes and shine a light on the real experiences of people doing it tough in Cairns. It’s a reminder that homelessness affects all of us, and that by listening and working together, we can create change.

Homelessness can include:

• Primary homelessness – sleeping rough or in tents, cars, or improvised shelters
• Secondary homelessness – moving from place to place, including couch surfing or staying in crisis accommodation

Stay connected and learn more by following the Cairns Homelessness Facebook page – Like the page here.

Looking to boost your wellbeing, connect with others, or try something new? From guided meditation and art therapy to resilience coaching, trauma-informed yoga, and support groups – there’s something for everyone.

Click the calendar link below to see what’s happening at Centacare, 10 Thomas Street – and find the right program for you!

Thomas Street Group Calendar July & August 2025

Stay Safe, Stay Secure – Downloadable Safety Tips
Your safety matters – online, at home, and in the community.
Download our ‘Stay Safe, Stay Secure’ poster for simple, practical tips on:

• Creating strong passwords and spotting suspicious emails
• Protecting your home and valuables
• Staying alert and safe when out and about
• Key support services if you need help

Meet your neighbours and stay connected!

Pick up a printed copy from our office or download it here.

Easy Bathroom Cleaning Tips – Download Poster

The bathroom is a place where you quickly wash up or refresh yourself. Keeping it clean can make it feel more comfortable and hygienic. Follow these simple steps to clean every corner of your bathroom!

Download ACHC’s Bathroom Cleaning Poster here.

By following these simple steps, you can keep your bathroom fresh and clean. Start small, and soon it will become easy!

Declutter Your Home – Download Checklist

Living in a clean and organised space can make your home feel more comfortable and welcoming. Here is an easy checklist to help you declutter your home, one room at a time. If an item is no longer useful or makes you happy, consider donating it or throwing it away.

Download the ACHC Declutter Checklist here.

Tip: Start small. Focus on one room or area at a time and remember to celebrate your effort to create a more comfortable home!

Cairns Safer Streets youth activities and programs aim to engage young people and their families in Cairns West.

Check out the Cairns Safer Streets exciting FREE School Holiday Program here.

For more information contact Cairns.SaferStreets@police.qld.gov.au

Click here to see the current activity programs and upcoming events.

Protect yourself this flu season – book your vaccination today.

Flu vaccinations are now available at your nearest TerryWhite Chemmart in Cairns.

Queensland residents aged 6 months and over are eligible for a free flu vaccine as part of the 2025 state-funded program, running from 1 March to 30 September 2025.

Six convenient locations across Cairns, book here.

Location: 451 Draper Street, Cairns City

Day and Time:

Men’s DVO Group – Wednesdays, 12:00–1:00pm

Women’s DVO Group – Thursdays, 11:00am–12:00pm

Substance Misuse Group – Fridays, 11:30am–12:30pm

Learn more about the Support Groups on their website here.

Check out the Wheels of Wellness June calendar of activities here.

Cairns Regional Council libraries offer free events, including Story Time, English language support, My Aged Care assistance, and technology help.

Find an event near you by clicking on the Cairns Library website here.

Aged and Disability Advocacy Australia (ADA Australia) is a not-for-profit, independent, community-based advocacy and education service with 30 years’ experience in supporting and improving the well-being of older people and people with disability. Download this handy two-page summary of ADA’s services.

The Skillsets for Successful Tenancies is a competency-based training package available as a fully self-led online course, as a virtual classroom experience or in a face-to-face classroom style setting. The course covers the following key skillsets:

• Communication
• Rights and Responsibilities
• Maintaining and Cleaning a Property
• Finances and Budgeting

For more information download the Course Poster here.

Download the QPS Safer Together Cairns “Hey there neighbour!” postcard by clicking here.

The Queensland Government has released a useful tool to help the community stay safe from the dangers of electricity. Check it out here.