• Complaint Form [pdf]
• Notice of Intention to Leave (Form 13) [pdf]
• Tenant Information Booklet [pdf]

The Ergon Energy Customer Assist Program has been developed to helping you take control of your energy bill. You can download a copy here.

The Residential Tenancies Authority (RTA) is the Queensland Government statutory body that administers the Residential Tenancies and Rooming Accommodation Act 2008.

Download a copy of their Pocket Guide For Tenants here.

• RTA (Rental Tennancies Authrority) – rta.qld.gov.au
• Tenants Queensland Inc. – www.tenantsqld.org.au
• Department of Communities, Housing and Digital Economy (DCHDE)
  Cairns Queensland Government Service Centre
  William McCormack Place
  Ground Floor 5B Sheridan Street
  Cairns QLD 4870
  Telephone 13 QGOV (13 74 68) Fax (07) 4048 9977
  www.chde.qld.gov.au
• Queensland Ombudsman – www.ombudsman.qld.gov.au
• Cairns Homelessness Services Hub
  149-153 Bunda St (behind Cairns Central)
  Cairns QLD 4870
  Telephone (07) 4046 8050
• SHAC Cairns
  3 Brisbane St
  Parramatta Park QLD 4870
  Telephone (07) 4080 7400
• Centrelink
  23 Aplin St
  Cairns QLD 4870
  Telephone 1800 050 004

Queensland pensioners and seniors may be eligible for:

• the Electricity Rebate—$329.96 per year (GST inclusive)
• the Reticulated Natural Gas Rebate—$69.73 per year (GST inclusive).

Please note, all rebates are GST inclusive. Rebates for eligible card holders may appear as GST exclusive on bills.

From 1 April 2017, Commonwealth Health Care Card holders and asylum seekers will be able to apply for the Electricity Rebate through their retailer. Eligible customers will receive payments back-dated to 1 January 2017. Contact 13 QGOV (13 74 68) for more information.

Eligibility

Rebates are available to people who hold any of the below:

• Pensioner Concession Card
• Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
• Queensland Seniors Card